Frequently Asked Questions

 

1.How do I add items to my cart?
Answer: To add an item to your cart, click the "Add to Cart" button, you will be brought to your "Shopping cart" page where you can then enter the quantity of the item that you would like to order . After you have entered a quantity, you can continue shopping or choose to complete your order.
 2.How do I remove items from my cart?
Answer: First, click on the cart icon in the upper-right corner of your computer screen. This will allow you to view all items currently in your cart. Once you have identified the item that you would like to delete, click on the "X" icon to remove your item.
3. How to order on Marheba?
Answer: Below steps helps you to place your orders smoothly in Marheba:1)  Register on Marheba by providing the necessary details 2) Login to Marheba 3) Select items and "Add to Cart" 4) "Check out" and provide Shipping Address and click on "Continue to shipping method" option followed by "Continue to payment method" and then "complete  order"
4. How to register on Marheba?
Answer: You can register to Marheba with your valid email
5. Why should I create an account on Marheba
Answer: It’s far easier to provide a unified shopping experience by permitting you to 1) Check the status and track your orders. 2) Easiest way to connect with Customer Service 3) Saves all the orders you have purchased 4) Easy to provide feedback on the products you have purchased. 5) Easy to add items to cart by creating wish list.
6. What to do if I forgot my password?
Answer: Click on the "Forgot your password" button and an email will be sent to your valid email id to reset your password. 
7. Can I make changes to my order?
Answer: Yes,You are free to make changes to your order before payment or just cancel this order to make a new one. But it's always better not to change it after you made payment for your order because it may delay your order preparation.
8. Why was my order cancelled?
Answer: Order will get automatically cancelled if we fail to contact you in the provided address or contact number after trying for a specified time. 
9. Do the real items look the same as in the pictures?
Answer: Yes. All items on our website looks the same as in the picture.
10. How do I know my order has been confirmed?
Answer: Once your order is confirmed, you will receive the notification to your provided email and mobile number with the unique Order ID and other details mentioned in it. 
 11.  If I request for a replacement, when will I get it?
Answer: Complaints can be mailed to us on : customercare@marheba.com. Replacement will be done within 4-5 working days based on the delivery done in your area.
12.  What's the shipping fee and how can I get free shipping?
Answer: Shipping is absolutely free. 
13.  What do I need to do, If I miss a delivery date?
Answer: For scheduling next delivery, you can either mail us to : customercare@marheba.com or Whatsapp us on : +968 71611234
14.  What will I do if my delivery is delayed?

Answer: Customer care will get in touch with you through you email or contact number incase of failure in delivery on scheduled date.
15.  Once I get in touch with Customer Support, how long will it take for my problem to be resolved?

Answer: Once a complaint is registered with our Customer Service, we will take it up as a priority and try to resolve it as soon as possible.